neoplant-legal

NeoPlant Support

Need help? Email: neoplantapp@outlook.com

Quick fixes

I can’t see subscription prices

If prices show as “Price shown in App Store” or similar, it usually means the App Store hasn’t returned pricing yet (for example, the subscription is still in review, or you’re not on a TestFlight/App Store build).
Try again later, or update to the latest version.

Purchase failed / no purchase returned

This can happen if the subscription isn’t available for purchase yet in the App Store, or if there’s a temporary store connection issue.

• Make sure you’re on the latest version
• Try again on a stable network
• If it still fails, email support with a screenshot

Restore doesn’t work

Restoring only works if you previously purchased using the same Apple ID.

1. Tap Restore on the paywall or Profile screen
2. Wait a few seconds
3. If nothing restores, confirm you’re signed into the correct Apple ID (Settings → Apple ID → Media & Purchases)

How do I cancel my subscription?

Subscriptions are managed by Apple:

• iPhone Settings → your name → Subscriptions
• Select NeoPlant Pro → Cancel

Refunds

Refunds are handled by Apple. You can request one through Apple’s refund flow.

Contact

Email: neoplantapp@outlook.com

When you email, include:

• your device model + iOS version
• what happened and what screen you were on
• screenshots if possible

Links

• Privacy Policy: https://neoplantapp.github.io/neoplant-legal/privacy.html
• Terms of Use: https://neoplantapp.github.io/neoplant-legal/terms.html